IBPS CSA Recruitment 2026: Customer Service Associate Notification, Eligibility, Exam Pattern & Salary

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Adv No.

Important Date

Application Fee

• Online Registration Start 01 August 2026
• Last Date to Apply 21 August 2026
• Application Fee Payment 01–21 August 2026
• Edit Window 2 days after registration closure, as notified
• Pre-Examination Training September 2026
• Preliminary Exam October 2026
• Preliminary Result November 2026
• Main Exam December 2026
• Provisional Allotment March 2027

• SC/ST/PwBD/ESM/DESM ₹175
  All Other Candidates ₹850
• The fee includes GST; applicable bank transaction charges are to be borne by the candidate.

IBPS CSA Recruitment 2026 – Overview

• Online Registration Start 01 August 2026
• Last Date to Apply 21 August 2026
• Application Fee Payment 01–21 August 2026
• Edit Window 2 days after registration closure, as notified
• Pre-Examination Training September 2026
• Preliminary Exam October 2026
• Preliminary Result November 2026
• Main Exam December 2026
• Provisional Allotment March 2027
• The dates above are the tentative schedule given in the notification.

IBPS CSA Recruitment 2026 Age Limit

The age limit is calculated as on 01 August 2026:

• Minimum Age: 20 Years
• Maximum Age: 28 Years

The candidate must have been born between 02 August 1998 and 01 August 2006, both dates inclusive.

Age Relaxation

IBPS CSA Educational Qualification

Candidates must have a Graduation/Degree in any discipline from a university recognized by the Government of India or an equivalent qualification recognized by the Central Government.

The candidate must have the required graduation qualification by 21 August 2026.

Candidates must also have proficiency in the specified/opted local language of the State/UT for which they apply. Computer literacy is mandatory.

IBPS CSA Prelims Exam Pattern

Each section is separately timed.

IBPS CSA Main Exam Pattern

The Main Examination consists of 160 questions for 200 marks with separately timed sections.

IBPS CSA Recruitment 2026 Required Documents

Candidates should keep the following documents ready as applicable:

• Graduation marksheet/certificate
• 10th certificate
• Date of Birth proof
• Photo ID proof
• Photograph
• Signature
• Left Thumb Impression
• Handwritten declaration
• Category certificate, if applicable
• EWS certificate, if applicable
• PwBD certificate, if applicable
• Local language certificate, if applicable

The online application requires candidates to upload photograph, signature, left thumb impression, handwritten declaration and other prescribed documents.

How to Apply IBPS CSA Recruitment 2026

Candidates can apply online only through the official IBPS website.

1. Visit the official IBPS website.
2. Open the CRP CSA section.
3. Select CRP Customer Service Associates (CRP-CSA-XVI).
4. Click New Registration.
5. Enter your basic details.
6. Upload the required documents.
7. Select the applicable State/UT.
8. Pay the application fee.
9. Carefully verify the application form.
10. Submit the final application.
11. Save/print the submitted application form for future reference.

The notification specifically states that candidates should carefully verify their details before completing registration because changes are not permitted after final submission.

IBPS CSA Recruitment 2026 Selection Process

The selection process consists of:

1. Online Preliminary Examination
2. Online Main Examination
3. Local Language Proficiency Test (LLPT)
4. Provisional Bank Allotment

Candidates who qualify the Preliminary Examination and are shortlisted will appear for the Main Examination. Final merit is based on the Main Examination, followed by the applicable language proficiency requirements and provisional allotment process.

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